Terms of Service

These terms are a contract between [LEGAL ENTITY NAME], registered under company number [COMPANY REGISTRATION NUMBER] at [REGISTERED ADDRESS] (Beevi, we, us), and the business that subscribes to the Beevi platform (the Customer, you).

By creating an account, signing in, or using the platform, you accept these terms. If you are accepting them for a company, you confirm you are authorised to bind that company. If you do not accept them, do not use the platform.

Our Privacy Policy and our data deletion instructions form part of this agreement.

Beevi is a multi tenant, cloud hosted business management platform. It is sold in editions for gyms and fitness businesses, clinics, salons and spas, retail and point of sale, and agency or revenue operations teams. Each Customer gets its own tenant, separated from every other tenant.

Functionality is delivered as modules. Which modules are switched on for your tenant depends on your plan and on what you ask us to enable. We may add, change or retire a module. If we retire one you actively use, we will tell you in advance.

We provide the platform on a reasonable efforts basis. We do not promise uninterrupted or error free operation, and we do not commit to a specific uptime figure unless we have agreed one with you in writing.

You are responsible for the accounts created under your tenant, for the accuracy of the details on them, and for everything done through them. Keep credentials confidential. Tell us promptly at [SUPPORT CONTACT EMAIL] if you believe an account has been compromised.

Your administrators control which staff have access and what each of them may see. Roles and page level grants are enforced by the platform, but the decision about who gets access is yours. When someone leaves, remove their access.

You may not share a single login between several people where the platform counts users, and you may not exceed the user limit on your plan.

All data you or your staff put into the platform, and all data your own customers, members, patients or clients generate through it, remains yours. We claim no ownership of it.

You grant us the limited right to host, process, transmit and display that data only as far as is needed to run the service for you, to provide support, and to meet our legal obligations. We do not sell it, and we do not use it to train artificial intelligence models.

You are responsible for having the right to hold the data you enter, for the accuracy of it, and for telling the people it describes what you do with it. Where the law calls us a processor and you a controller, we act on your instructions. See the Privacy Policy.

You can export your data while your subscription is active. On termination, see the section on termination below.

You must not use the platform to:

• Break any law that applies to you or to the people you serve.
• Store or send data you have no right to hold, including personal data collected without a lawful basis.
• Send unsolicited bulk messages, or message anyone who has asked not to be contacted or who has not given the consent the relevant channel requires.
• Attempt to reach another tenant's data, bypass access controls, probe our infrastructure without permission, or interfere with the service for anyone else.
• Reverse engineer, decompile, resell, sublicense or white label the platform without our written agreement.
• Upload malware, or content that is unlawful, defamatory or abusive.
• Impose an automated load that degrades the service, or circumvent our rate limits.

If your use puts the platform, our providers or other Customers at risk, we may suspend the affected feature or the account. Where it is practical to warn you first, we will.

The clinic modules can hold health data, including consultations, prescriptions, treatment plans, vital signs, lab results and insurance claims. Beevi is a record keeping tool. It is not a medical device, it does not give clinical advice, and it has not been certified under any national electronic health record programme.

Clinical judgement remains entirely with the licensed professionals who use it. You are responsible for meeting the regulatory requirements of your profession and your country, including record retention rules and any requirement for a signed data protection agreement before regulated health data is processed by a third party. Ask us before you record such data if you are unsure.

The platform includes an assistant and automated analysis features that send data to a third party model provider. What is sent is set out in section 8 of the Privacy Policy. By using these features you agree to that processing.

AI output is generated by a statistical model and can be wrong, incomplete or out of date. It is a suggestion, not advice. Do not rely on it for medical, legal, financial or tax decisions, and check anything that matters before acting on it. Actions the assistant proposes that would change your data require your approval, and the assistant cannot delete records.

You remain responsible for what you do with AI output, including any message it drafts that you choose to send.

If you connect a WhatsApp Business account or an Instagram professional account, you do so with your own credentials, through Meta's embedded signup, and you remain the owner of that account.

Your use of those channels is also governed by Meta's terms and policies, including the WhatsApp Business Messaging Policy, the Instagram Platform terms and the rules on message templates and the twenty four hour service window. You are responsible for having the consent those policies require before you message someone, and for honouring opt outs. Meta may restrict or disable your account for breaking its rules, and we cannot overturn that.

The same applies to email and SMS: you are responsible for consent, for honouring unsubscribe requests, and for complying with the marketing law that applies where your recipients are.

Subscription fees, the billing period, the currency and any usage based charges are those set out in your order or plan, as described at [BILLING TERMS REFERENCE].

Fees are payable in advance for each period unless we agree otherwise. Card payments are processed by Stripe. Prices exclude taxes unless stated, and you are responsible for any tax due on your side.

Our refund and cancellation policy is [REFUND AND CANCELLATION POLICY].

If an invoice is unpaid past its due date we may suspend access after giving you notice. We will give you a reasonable chance to settle before suspending.

The platform depends on third parties, including our hosting, database, payment, email, messaging and model providers. They are listed in the Privacy Policy. Their outages, changes and decisions are outside our control, and we are not liable for them beyond using reasonable efforts to restore the service or find an alternative.

The platform itself, including its software, design, brand and documentation, belongs to us and to our licensors. These terms give you a non exclusive, non transferable right to use it during your subscription, and nothing more.

If you send us feedback or a feature suggestion, we may use it without obligation to you, and without it affecting your ownership of your own data.

You may cancel your subscription at any time, effective at the end of your current billing period, by writing to [SUPPORT CONTACT EMAIL].

We may terminate or suspend your access if you materially breach these terms and do not fix it within [CURE PERIOD] of us telling you, if payment remains overdue after notice, or if we are required to by law.

After termination you have [ACCOUNT CLOSURE RETENTION WINDOW] to export your data. After that we delete your tenant, subject to backup rotation and to records we must keep for tax and accounting purposes. See the data deletion instructions.

Except as expressly stated here, the platform is provided as is. To the extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non infringement.

We do not warrant that the platform will meet every requirement you have, that it will be free of defects, or that any AI output, forecast or analysis it produces will be accurate.

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data beyond the cost of restoring it from your own exports.

Our total aggregate liability arising out of this agreement in any twelve month period is limited to the fees you paid us in the twelve months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

You will indemnify us against claims, losses and reasonable costs arising from your use of the platform in breach of these terms, from data you put into it that you had no right to hold, or from messages you sent without the consent the relevant channel or law required.

We may update these terms. The date at the top shows the last revision. For a material change we will give you notice before it takes effect. Continuing to use the platform after that date means you accept the revised terms. If you do not accept them, you may cancel.

These terms are governed by the laws of [GOVERNING LAW JURISDICTION], and the courts of [COURTS WITH JURISDICTION] have exclusive jurisdiction over any dispute, without regard to conflict of law rules.

Before starting formal proceedings, both sides agree to try to resolve the dispute in good faith by writing to the other.

If any provision of these terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to a successor in connection with a merger or sale of the business. These terms, together with the Privacy Policy and your order, are the entire agreement between us on this subject.

Questions about these terms go to [SUPPORT CONTACT EMAIL].